Refund policy

Cancellation and refund policy

All the Orders are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will only be given if you receive the incorrect Products or if the Products that you received are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of the Products, you must contact us within twelve hours of receipt and supply a picture of the damaged goods to quokkapastry@gmail.com. Quokka Pastry will not accept liability or any complaints made after this time. 

If you need to amend or cancel your Order, please contact us as soon as possible at quokkapastry@gmail.com. Orders canceled ten days or more before the pick up date will receive a full refund on the order total. Orders canceled within nine to five days of pick up date will be entitled to a fifty percent refund, and those canceled under five days of pick up date are not entitled to a refund.